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Frequently asked questions

HOW SECURE IS MY INFORMATION?

Norway Socks adheres to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. Your payment is processed on Shopify, the worlds biggest eCommerce, and most secure shopping platform.

We don’t sell, lease or otherwise distribute any personal customer information.

WHERE DO YOU SHIP?

We ship to US and Canada.

WHAT CARRIER DO YOU USE TO SHIP THE ORDERS?

All US orders are delivered via FedEx. For all other countries, we use the standard/government mailing system of the specific country.

WHEN WILL MY ORDER SHIP?

Due to the high demand of some of our products, orders are usually processed and shipped within 1-2 business days of purchase. You will receive a shipment confirmation email once the tracking number is available.

CAN I TRACK MY PACKAGE?

A Tracking Number will be sent to you by email a few days after your order has been placed. If you didn't receive your tracking number within the time frame below, please contact our helpful support team.

WHAT ARE THE SHIPPING TIMES?

The shipping time to US is 6-16 business days.

If your order hasn’t arrived within the estimated delivery time, please check the tracking number or contact our support team at info@norwaysocks.com

I NEVER RECEIVED MY PACKAGE, WHAT SHOULD I DO?

For shoes and bags, if it has not arrived in 30 days please contact our support team through our Contact Us page and we will do our best to help you.

I RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?

We apologize for this inconvenience. We’d be delighted to help you right away by offering a free replacement order. 

I ORDERED THE WRONG SIZE OR COLOR, WHAT SHOULD I DO?

For order changes, please contact our customer service team within 24hrs of your order.

HOW DO I TAKE CARE OF MY SOCKS?

Socks can be machine washed on 30°C, they can be put in the dryer but cannot be ironed.


WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order within 24 hours of purchase. Please see our Return & Refund Policy for more information.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards Visa, Mastercard, American Express, Discover.

WHY ARE THESE NORWAY SOCKS SO CHEAP?

We have a direct relationship with our supplier, which means that we cut out the middle man and deliver the parcel directly to you. This massively lowers costs for us, which we are more than happy to pass on to you, our lovely customers.

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