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FAQ

Have some questions? Why not take a look at some of the most frequently asked questions below to see if we have your answer.

WHAT IS YOUR RETURN POLICY?

All orders are covered with our 30-day guarantee. The items will be accepted back with full refund if they meet all of our returns terms and conditions and a request has been submitted within 30 days of receipt of the package.

HOW DO I TAKE CARE OF MY SOCKS?

Socks can be machine washed on 30°C, they can be put in the dryer but cannot be ironed.

WHY ARE THESE NORWAY SOCKS SO AFFORDABLE?

We have a direct relationship with our supplier, which means that we cut out the middle man and deliver the parcel directly to you. This massively lowers costs for us, which we are more than happy to pass on to you, our lovely customers.

WHAT ARE THE SHIPPING TIMES?

The shipping time to US is 6-16 business days. If your order hasn’t arrived within the estimated delivery time, please check the tracking number or contact our support team at info@norwaysocks.com

WHERE DO YOU SHIP?

We ship to US, Canada, UK, Australia and New Zealand.

WHEN WILL MY ORDER SHIP?

Due to the high demand of some of our products, orders are usually processed and shipped within 1-2 business days of purchase. You will receive a shipment confirmation email once the tracking number is available.

WHAT CARRIER DO YOU USE TO SHIP THE ORDERS?

All US orders are delivered via USPS, orders from Canada are delivered by Canadian Post. For all other countries, we use the standard/government mailing system of the specific country

CAN I TRACK MY PACKAGE?

A Tracking Number will be sent to you by email a few days after your order has been placed. If you didn't receive your tracking number within the time frame below, please contact our helpful support team.

I RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?

We apologize for this inconvenience. We’d be delighted to help you right away by offering a free replacement order.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards Visa, Mastercard, American Express, Discover.

I ORDERED THE WRONG SIZE OR COLOR, WHAT SHOULD I DO?

For order changes, please contact our customer service team within 24hrs of your order.

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